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Great Quality Feedback

What makes feedback memorable? In this course, we break down the feedback that sticks, establish what makes it stick, and look closely at giving negative feedback.

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Identifying and Describing a Performance Gap

The first step to help a member of your team improve their performance, is to identify what the performance gap is. This course will take you through how to identify and describe that gap.

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Diagnosing the Cause of a Performance Gap

The second step on the journey to close the performance gap is a clear definition. This course takes you through how to achieve this, and how to set the actions needed to help the employee to close the gap.

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Creating an Action Plan

An action plan or PIP is a 'go-to' tool to close an employees performance gap. This video walks you through what your action plan should contain.

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