An overview of all the courses in our Managing Grievances Suite.
Short, snappy micro-learning videos that give managers exactly what they need to investigate, and manage, an employee’s grievance.
This video helps managers make the distinction between an employee gripe, or an issue that needs to be looked at in more depth. We’ll give you all the advice you need to make that difficult decision in under 5 minutes.
A succinct and to the point overview of the options available when a grievance is raised. We delve into what going formal looks like, the key steps in the process and what best practice managers should follow.
You have been asked to chair a grievance meeting. We’ll tell you what you need to cover in that meeting, who should be involved and how you to cover all you need to..
You’ve completed your grievance hearing, to a first-class standard, of course! Now you need to decide whether to uphold employee’s complaint or not. In this video we’ll walk you through how to decide the outcome of the grievance.
Decision made, now to communicate the outcome. We’ll show you how to move on to the next stages of the grievance process, aligned with the relevant policies and rules. We’ll guide you on what to include in your letter and how to phrase it.
You're in the chair to hear an appeal on the outcome of a grievance, this course gives you some guidance on what's involved, what you need to decide and how to do it.
An employee has appealed against the outcome of a grievance, you're the one making the decision. We'll take you through the steps you need to take for the perfect appeal meeting.
Your at the point of making a decision on what the outcome of the appeal should be, this course looks at how to put that together and how to structure your message to give you employee the outcome, face to face.
To put together a bespoke suite of courses, please contact us