Resource Hub - Vista

How to Write a Better Grievance Outcome Letter

The first rule of the grievance outcome letter: provide reasons for any findings, backed up by evidence. It is a common fear that putting too much in a grievance response could give the complainant an opportunity to pull the details apart. The actual danger is that if we don’t give reasons for our response at…

How to Conduct a First-Rate Grievance Investigation

So, we know the importance of establishing the nature of the grievance and ensuring all of the issues are addressed. One way in which we can be confident we have responded to a grievance thoroughly and ensure the employee is satisfied it has been addressed, is by conducting a thorough grievance investigation. So, what does…

The Do’s and Don’ts of The Grievance Process

As employment law advisers, we are frequently asked about grievances and issues surrounding the grievance process, which put us to thinking: what is it about a grievance that fills us with dread, and why? We all know what we should do in an ideal world… Establish the nature of the grievance and the issues promptly…

Suspending an Employee

So, you’re thinking about suspending an employee. Before you send them off on a paid holiday, it’s important to ensure suspension is the right way to go. Suzanne Pipe, Employment Lawyer at Vista talks us through the key considerations in this video.

A Good Pub Conversation – The Art of Effective HR Investigations

The HR investigation process can appear tricky and complex for employers. We could write plenty (and we have) about deciding what action needs to be taken when an issue comes to HR’s attention or when a complaint is made. Do employers deal with the issue formally or informally, for example. This decision alongside following the…