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How to Make Employee Feedback Memorable: Tips for your Managers

Blog
Great quality employee feedback is one of the best thing’s managers can give to their teams. Well-structured, constructive guidance that the recipient can use to evolve what they do; and how they do it is vital for ongoing development, confidence and a thriving workforce. The problem is, we’re not so keen on giving it or…
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How to Write a Better Grievance Outcome Letter

Blog
The first rule of the grievance outcome letter: provide reasons for any findings, backed up by evidence. It is a common fear that putting too much in a grievance response could give the complainant an opportunity to pull the details apart. The actual danger is that if we don’t give reasons for our response at…
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How to Conduct a First-Rate Grievance Investigation

Blog
So, we know the importance of establishing the nature of the grievance and ensuring all of the issues are addressed. One way in which we can be confident we have responded to a grievance thoroughly and ensure the employee is satisfied it has been addressed, is by conducting a thorough grievance investigation. So, what does…
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The Do’s and Don’ts of The Grievance Process

Blog
As employment law advisers, we are frequently asked about grievances and issues surrounding the grievance process, which put us to thinking: what is it about a grievance that fills us with dread, and why? We all know what we should do in an ideal world… Establish the nature of the grievance and the issues promptly…
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The Performance Management Cycle

Video
This video gives you a structure to how you manage your team member’s performance. Complete each step on the journey each time you set an action plan; and at each stage of your formal procedure – and you’re well on the way to effective performance management.
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Dignity at Work – Meet our Dignity Dinosaurs

Video
Dignity at work is a complex and emotional topic and has become one of the toughest training challenges for Learning and Development professionals to tackle. We’ve developed a communication strategy using (yes) cartoon Dinosaurs. Each member of our ‘Dignity Dinosaur’ herd, who you’ll meet shortly, represents the behaviours we see regularly within organisations, and the…
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Case Study: Dignity at Work

Video
With an international employee network of over 10,000, and a traditional manufacturing and industrial relations environment, as a partner to Airbus – no day is ever the same! Recently, Airbus recognised the need to provide a series of training sessions to support their employees in navigating the complex area of acceptable behaviours and maintaining dignity…
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Managing Sickness Absence: Tips for your Managers

Blog
When a member of your team goes off sick and the absence becomes prolonged, how to manage the sickness absence can seem unstructured for managers as there aren’t specific ‘trigger points’ to prompt (or justify) taking action. Also, often policies and procedures state that an employee can be absent from work for four weeks before…
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A Short and Sweet Guide to Soft Skills

Blog
We’re all well versed in the benefits of soft skills training. Research has shown that they account for 90% of what makes people progress up the ladder. Whilst soft and hard skills should work in harmony – the so called softer, people focused skills can be difficult to master. In the interest of keeping life…
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Four Practical Ways to Tackle Unconscious Bias

Blog
We’re human, we all have unconscious biases that play a huge role in the decisions we make day in, day out, at home or at work. When these biases rear their head in the workplace, the impact on recruitment, team members’ progression, management decisions, culture and ultimately the bottom line are not to be ignored.…
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How to Manage the Grievance Appeal Process: Tips for Your Managers

Blog
An employee has appealed against the outcome of a grievance they have raised, and one of your managers is in the frame to chair the appeal hearing. We’ve put together a quick guide covering how to manage the grievance appeal process and be confident that the decision they reach has taken all the right things…
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Why Digital Learning Works: The Theory

Blog
Digital learning, workshop learning or e-learning? It’s a challenge for employers to decipher which approach will meet their objectives. Employers often ask us which is the best way to go, and the answer is the same every time – there is no one-size fits all. Each organisation we work with has a different culture, requirement…
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Dignity at Work: Meet our Dignity Dinosaurs

Blog
Dignity at work is a complex and emotional topic and has become one of the toughest training challenges for Learning and Development professionals to tackle. One thing is for sure, an organisation won’t achieve a true change in dignity at work behaviours through a safe approach; we’re talking policies, briefings and PowerPoint slides. Enter stage…
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Do you have a problem with harassment at work?

Blog
Harassment at work is an issue that occupied the majority of newspaper headlines throughout 2017. A BBC survey released shocking findings – that half of British women and a fifth of men have been sexually harassed in the workplace. It was a year not to be forgotten and a year which employers and learning and…
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