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How this game-changing technique will change the way your managers run workplace investigations forever

Blog
Have you heard of our 3-part technique for planning workplace investigations? We designed it when we discovered that managers were consistently struggling with: How to structure their investigations so that they don’t go off-piste or use evidence for the wrong purposes. Keeping investigations efficient and thorough. And simply with the confidence that they were doing…
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The Performance Management Cycle

Blog
This video gives you a structure to manage your team member’s performance. Complete each step on the journey each time you set an action plan; and at each stage of your formal procedure – and you’re well on the way to effective performance management. This video is exlusively for Vista members. You can find more…
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Diversity Training: Responding to the Voices that say it Doesn’t Work

Blog
There has been plenty of articles of over the years pointing out why diversity training does not work.  Whilst it’s not inevitable that it works, in our view, it’s equally not inevitable that it doesn’t either. Today we’re exploring the common objections to diversity training, and the ways in which you can design and deliver…
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The Question Sandwich: A Practical Technique to use in a HR Investigation

Blog
When chairing a HR investigation, there are three main issues we come across: Managers aren’t completely clear about what they are looking into They don’t plan their questions effectively They struggle with structure You will have heard of using the traditional ‘question funnel’ to address this. We cover that in more detail here. But this…
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A Simple Feedback Technique: Tips for your Managers

Blog
When your managers are giving feedback, positive or negative, how do they know that they are ‘doing the right thing’? When we receive negative feedback, our unconscious brain kicks in and can trigger memories of being told off as a kid. We can also respond negatively to positive feedback, when it challenges our own self-beliefs. And when…
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Do you have a problem with harassment at work?

Blog
The understanding that ‘harassment at work can happen unintentionally’ is nothing new to HR or learning and development, and it could be tempting to think ‘that sort of thing’ won’t be happening in MY office, but won’t it? As employers and HR teams design their training programmes for the months ahead, we think sexual harassment…
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Inappropriate Behaviour at Work: Why Don’t we Speak Up?

Blog
It’s happened to most of us.  ‘That joke’ (or comment, action or question) at work that made us feel uncomfortable. And yet, we put up with it – and perhaps even laughed along with it.  But why? This has to be the diagram we draw the most often in any week at Vista Learning. It’s…
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Performance Management or Bullying?

Blog
This technique is proving a hit in our performance management training. When managers begin to put more focus on managing their teams’ performance, one of the things they dread the most is that they get accused of bullying.  This tool gives them confidence that what they’re doing – and how they’re doing it – is…
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How to Make Sure your Equality and Diversity Training Doesn’t Go Stale

Blog
This month the word ‘banter’ was yet again the subject of a tribunal claim. In Allay (UK) Ltd v Gehlen the EAT rejected the employers defence that they had taken reasonable steps to prevent racial harassment, despite having provided equality and diversity training two years prior. The basis for the decision was: Just because training…
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The Digital Classroom: The Triune Brain

Video
We use the reptilian, or Triune brain as part of our training on a variety of topics. Its a great tool to help us understand our reactions, why they happen, how they can get in the way of constructive conversations and therefore – how to better manage situations in a workplace context. We ran this…
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What is ‘Dignity at Work’ Anyway?

Blog
Dignity at work is the title of our flagship training programme at Vista. But what does dignity at work really mean? In order to feel valued and included at work, we first need to feel respect from and for the people that we work with. Both our human values and the legal framework expect that…
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How to Make Employee Feedback Memorable: Tips for your Managers

Blog
Great quality employee feedback is one of the best thing’s managers can give to their teams. Well-structured, constructive guidance that the recipient can use to evolve what they do; and how they do it is vital for ongoing development, confidence and a thriving workforce. The problem is, we’re not so keen on giving it or…
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How to Write a Better Grievance Outcome Letter

Blog
The first rule of the grievance outcome letter: provide reasons for any findings, backed up by evidence. It is a common fear that putting too much in a grievance response could give the complainant an opportunity to pull the details apart. The actual danger is that if we don’t give reasons for our response at…
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How to Conduct a First-Rate Grievance Investigation

Blog
So, we know the importance of establishing the nature of the grievance and ensuring all of the issues are addressed. One way in which we can be confident we have responded to a grievance thoroughly and ensure the employee is satisfied it has been addressed, is by conducting a thorough grievance investigation. So, what does…
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The Do’s and Don’ts of The Grievance Process

Blog
As employment law advisers, we are frequently asked about grievances and issues surrounding the grievance process, which put us to thinking: what is it about a grievance that fills us with dread, and why? We all know what we should do in an ideal world… Establish the nature of the grievance and the issues promptly…
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Dignity at Work – Meet our Dignity Dinosaurs

Video
Dignity at work is a complex and emotional topic and has become one of the toughest training challenges for Learning and Development professionals to tackle. We’ve developed a communication strategy using (yes) cartoon Dinosaurs. Each member of our ‘Dignity Dinosaur’ herd, who you’ll meet shortly, represents the behaviours we see regularly within organisations, and the…
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Managing Sickness Absence: Tips for your Managers

Blog
When a member of your team goes off sick and the absence becomes prolonged, how to manage the sickness absence can seem unstructured for managers as there aren’t specific ‘trigger points’ to prompt (or justify) taking action. Also, often policies and procedures state that an employee can be absent from work for four weeks before…
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A Short and Sweet Guide to Soft Skills

Blog
We’re all well versed in the benefits of soft skills training. Research has shown that they account for 90% of what makes people progress up the ladder. Whilst soft and hard skills should work in harmony – the so called softer, people focused skills can be difficult to master. In the interest of keeping life…
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Four Practical Ways to Tackle Unconscious Bias

Blog
We’re human, we all have unconscious biases that play a huge role in the decisions we make day in, day out, at home or at work. When these biases rear their head in the workplace, the impact on recruitment, team members’ progression, management decisions, culture and ultimately the bottom line are not to be ignored.…
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How to Manage the Grievance Appeal Process: Tips for Your Managers

Blog
An employee has appealed against the outcome of a grievance they have raised, and one of your managers is in the frame to chair the appeal hearing. We’ve put together a quick guide covering how to manage the grievance appeal process and be confident that the decision they reach has taken all the right things…
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Why Digital Learning Works: The Theory

Blog
Digital learning, workshop learning or e-learning? It’s a challenge for employers to decipher which approach will meet their objectives. Employers often ask us which is the best way to go, and the answer is the same every time – there is no one-size fits all. Each organisation we work with has a different culture, requirement…
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Dignity at Work: Meet our Dignity Dinosaurs

Blog
Dignity at work is a complex and emotional topic and has become one of the toughest training challenges for Learning and Development professionals to tackle. One thing is for sure, an organisation won’t achieve a true change in dignity at work behaviours through a safe approach; we’re talking policies, briefings and PowerPoint slides. Enter stage…
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